Last 2 times I haven't been overly impressed with this place. It doesn't seem like a very friendly or welcoming environment personally. I am always asked about what I'd like done and they don't seem to follow through on my requests. I have noticed the last couple times hair is always never trimmed around the mouth and the hair is left sticking inside the mouth. Pickup times always change and once they call they expect you ASAP and tell you they are closing early on several occasions. Sorry but customer service is lacking here.