I had a great massage, and a not-so-great experience after with mis-communication when it came to their plan and membership fees and boy was I furious! I reached out to the manager and did not get the response I desired as a customer, and shortly after I spoke to the owner, Nelson. It was interesting because I must be honest and say I started with my hands up, defensive on what had happened. But by the end of the phone call, Nelson had not only made things right, but has helped me build an even better rapport with his company. I am proud to say that Elements Therapeutic Massage is even more than I expected, beyond the great massage--the fact that I received that great of service from the owner himself is hard to come by! Thanks Nelson for making things right, and honoring a customer. I promise I will be back! :)