I would not recommend this dealership to friends or family and if you have a few minutes I'll tell you why. It's not even a true Honda dealership. AutoNation is it's own thing, I was told this by 2 other Honda dealerships one of which I ended buying a Civic from - Findlay Honda, Ask for Terry.
My wife and I came in, December 24th 2016 and bought a white 2014 Honda Civic EXL. While inspecting the vehicle I noticed if you pulled from the bottom of the grill you could open it as if it were a mouth. I expressed my concerns to our salesman Jose, and he told me he would forward my concerns to his manager, Robert Mispagel. As I looked at the car further I noticed things here and there but this being a used car I could look past as wear and tear. Seeing as this was going to be my wife's car I could not look past the grill. I asked Jose if it would be possible to subtract the price of the parts needed to fix the grill from the price of the vehicle? Jose let me know that there was no negotiating as it was the companies policy. At the end of our test drive we met Robert, who stated he would have his guys look at it and make sure it is fixed before we left that day, as he assumed it was an easy fix. After purchasing the vehicle we went outside and Jose put the temp license plate on and Robert met with us again and told us that his guys looked at it and discovered that the tabs that affix the grill to the bumper had broken off and that he would have one ordered ASAP and he or Jose would call us to make an appointment to come in. At this time I also noticed the passenger side cowl was damaged and Robert stated that he believed one of his vendors was responsible for the damage as he took a picture of it with his phone and said it was a minor issue he will have taken care of when the grill is fixed.
Since it was Christmas with new years around the corner and when I did call the following week I was told he was on vacation, I did not expect for it to happen ASAP but I did expect some correspondence. After checking my email and spam folders and asking my wife to check hers, there was no sign of communication from anyone from AutoNation regarding the repairs. I reached out to Robert January 25th, a month later, and asked about the grill and cowl repairs. He wrote back the next day saying that the grill was on back order and that it would be there on the 3rd of February. Then wrote on the 3rd saying it would be there on the 6th. I wrote back the same day asking how long they would need the car and heard nothing so I wrote on the 7th about the grill situation and heard nothing back until the 15th. On the 15th I was told the grill was actually still on back order and that he would let me know as soon as it came in.
I talked to Robert over the phone mid February and he explained to me that the reason that it was so hard to obtain the grill was because it wasn't a sought after part so that is why they didn't have it in stock and why it was so hard to get one from Honda. Being a Honda Civic owner for years, it was hard for me to believe that a grill would be such a hard part to get a hold of. I called the Findlay Honda parts department and asked for a quote for the grill assembly and cowl piece for a 2014 Civic sedan EXL trim level. He asked me which part I needed and I asked if they had all the parts necessary in stock and he said yes. I asked for every part I would need and he gave me my quote and asked if I wanted to talk to service to make an appointment. I asked him how hard it would be to get these parts if I was not able to come in right away. He told me that they were easily obtainable parts, but that they have the parts in stock so that it would not be an issue.
The week of May 22nd they finally had the part. I asked if they could send it to the Findlay Honda by where we live. Robert told me no, that he could only send the part to other AutoNation dealerships. I asked if he could send it to the Buick AutoNation to have them install it. He told me no, since it was certified pre-owned the grill had to be put on by a honda tech. I felt as though this was Roberts time to shine and try to make up for the past 5 months of his failed communication, but no, he even STILL managed to not fix the broken cowl that he stated his vendor broke.
Finance was pushy trying to get us to buy garbage we didn't need. (PS just get the gap insurance. All the others cost more than they are worth.) We even had to come back and refill paperwork because they messed up. Roberts lack of communucation, sense of urgency, horrible customer service and not following through with what he said he was going to do, is the main reason why I would never recommend AutoNation and bought my next car at Findlay Honda.