Busy evening, placed delivery order, arrived on time but opened the box to find soggy uncooked pizza. Tried for 15 minutes to call the store and kept getting Dallas where the calls are forwarded to. Dallas stated that when the stores are busy they forward their calls to the call center, understandable..evening....dinner time...understandable. Took the pizza to the store on our way out. Got to the store, empty parking lot, one mother and child were entering as a family of 4 was leaving. Requested the manager, described my plight and she stated that when they are busy the calls are forwarded. I looked around the restaurant and there was NO ONE but the one woman and child standing behind me. I looked at the manager and stated that was the worse excuse I have ever heard since the restaurant was EMPTY!!! I confirmed with a delivery guy that they were slow so what was the problem. A lazy manager that didn't want to be bothered by customers so she was having the calls forwarded. She gave me my money back and didn't even apologize, classy...
On the flip side, I tweeted about my experience and corporate responded immediately! They apologized and sent me a $20 gift card, kudos to corporate for taking care of this quickly.
Pizza Hut has good pizza and our service is usually pretty good but this location has been faltering over the years.....