I wrote a 2 star review on here a few months ago after receiving a box of cookies that were dry and bland. The owner, Ziggy, contacted me and offered to replace my order since she was deeply saddened by my poor experience at her store. She wanted me to come and meet her at the store, and I did. I was DEFINITELY wrong about my last review!!! She did say that I may have gotten an overbaked batch of cookies, but after trying some freshly baked cookies at her store, I was in love! It was so soft and mouthwateringly good. The tastes in each cookie are so unique and delicious. She is really an amazing woman who really cares about her business. Give Cookie Scoop a chance and you wont regret it!!!