After spending most of my day trying to figure out the issue myself, I finally decided to book an appointment at the Microsoft Store. The display of incredible kindness, empathy, knowledge and customer service provided by "Answer Desk" employee Jacque Baldenegro was truly incredible and like nothing I've ever seen!
I came in with major BOOT/startup login issues with my laptop. She worked with me for an entire hour and ultimately we figure out the issue and she provided with with answers to fix and be able to log in to my computer. She even gave me her card I I had any follow up questions, which I did when I got home and she promptly personally answered them via email after hours that same night. Truly amazing!
She is definition of great customer service and an amazing employee! I'll never forget my amazing experience!