They are currently renovating the store so there first floor has nothing in it really. But my experience at sears has been great. I bought a mattress there last December . The sales representative was very polite and I did ask them if there was ever a problem with the mattress and frame what was there refund or return policy. The salesperson assured me that if anything goes wrong with 3 months sears takes care of the problem. And behold a couple of months later I noticed the wood frame had a broken end. I called them and they were able to take the old frame and give me a new one at no extra cost. My only peeve I have with sears is sometimes it is difficult to get a hold of someone in a specific department. They usually have to page somebody or there is only one person on the floor for that specific department. Other than that I love shopping their in their store and online. They conveniently ship the items to their store for pickup so you do not have to do any searching.