Huh. I guess sometimes you have to go against the flow. People seem to love this place. That's fine, but we just visited Pizza Brutta and the experience was less than stellar.
Everything was going just fine at first. We ordered our pizza and a caprese salad. The Caprese was fantastic, large slices of tomato and a very generous portion of mozzarella to go with it.
15 or 20 minutes go by and we began to notice our pizza was not coming. So we started to look around a little bit to see what was happening. People who had just arrived already had their pizza and were happily munching away. One of my restaurant pet peeves is being served out of order, but usually I'll let it slide. This was egregious, however, as we were the only people in the place waiting.
If this was the only problem with our visit, I probably wouldn't have thought much of it. As long as the food is good and they address any issues, everything is OK. Not the case here. We asked one of the staff if they could check on our pizza, because people who had come in much later than us were already eating. This person let out an audible sigh, and went back to check on our food. I'm not trying to cause trouble, I'm just trying to get what I paid for. Ya know? Sheesh.
Now, I know, my wife knows, and you probably know what happened here. They forgot to cook our food. They could've just said so, apologized, and cooked our order. After all, this is not a gourmet pizza place. It's designed to be quick and easy single serve pizzas. It would've taken all of 10 minutes to fix the problem. But no, instead the staff person comes back immediately with our pizzas. Why is this a problem, you ask?
Because it wasn't the pizzas that we ordered. They literally grabbed whatever was on the counter, and served it up to us. As if we are supposed to be so stupid that we wouldn't notice. Insulting. At this point, though, we just went with it and ate what was in front of us.
Oh yes. I should probably comment on the pizza, being that this is a pizza place. It's just so-so. The crust is kind of chewy and toppings are sparse. Also, there was some kind of funky-tasting spice on mine that I found to be disagreeable. I wish I could report which pizza it was, but I have no idea.