Let me start off by saying, I walked in to this establishment wanting to give this place 5 stars. I want it to succeed. I wanted a damn good burger.
I've eaten Five Guys before on the east coast. I am no stranger to their wonderful concept. Fresh products and amazing taste at a reasonable price. I've eaten some amazing burgers at other Five Guys places.
Every burger you order is a double. It says on the menu "cheeseburger" but it's a double cheeseburger. Also a large fry will feed 2 (I'll get to that later) Also all the toppings are included in the price. Their toppings are about as generous as Subways toppings. Plenty of variety. Both the wife and I had a bacon cheeseburger with grilled onions and mushroom, lettuce and mayo and ketchup. It's about a 10 minute wait for your food. They have peanuts to keep you entertained while you wait.
As I rip into this greasy bag of goodness, I notice that my burger looks terrible. I mean worse that any burger I have ever had at an greasy fast food joint. The bottom bun is ripped to shreds, the toppings are falling everywhere including the meat and cheese. Did the cook miss and not bother to fix his mistake? At first I thought they served me a single burger but then under all the cheese I see another patty the size of a silver dollar. I was so hungry and with my family, I was not in the mood to complain (oh and I can complain) I ate that burger in pieces because it was impossible to pick up. I was so sad. My wifes burger was fine. She loved it but has had better.
The fries are the only reason Five Guys got 2 stars. They are fresh cut and cooked to perfection. Best part about them, they fill up the container then add an additional scoop in the bottom of the bag.
Overall, I am going to give this place one more shot. One more opportunity to show me why this place is Zagat rated. If it doesn't you better believe this time I am going to get my money back.
Let me know how your experience went here. I hope it was an isolated incident.