This was a nightmare experience, fist off after booking my hotel I was expecting a email confirmation with my billing. I called (5) times four of the calls were handlers at the front desk, I then asked for the hotel manager. I was transferred to Shari the hotel manager. I asked her right off the bat if she could make this happen because I'd spent about a hour trying accomplish a simple feet. Of course She couldn't get me a email confirmation either. I don't know why this hotel is in such disarray when you call the staff isn't real concerned about solving my problem there I cancelled and will never stay with this chain ever nor will anyone I know!