The manager or owner reached out to me in what I assume was his attempt to explain the poor service and sadly he was unable to acknowledge any lack in service and rather assumed that I clearly didn't know what should be included in a car wash service. He continued to recommended I should have paid extra for the $100 detailing service to get my upholstery vacummed. Why would I pay $100 for you to complete a service when you can't properly complete a $20 service? He had NO apology and no concern with improving customer service for future customers. His messages confirmed that I for sure I will not return to this establishment.
After I updated my original post and added the screen grabs pictures to my post from our message exchange showing proof of his poor service the manager responded again(see below). For some reason he thinks an interior and exterior car wash shouldnt include a decent vacumm. I also didn't pay $13.95, I paid for the higher end $20 car wash, which is the one he recommended for a better quality vaccum, which didn't happen. My original review stated I paid for the $20 car wash but he must have overlooked that detail, which seems to be an apperent trend. Maybe a change in management is what this place needs.