We were furnishing our new home and needed an area rug. We went to NW rugs, and purchased a $400 rug which needed to be "special ordered". They originally told us 3 weeks for delivery, but two weeks later they told us it will be 2 additional months for it to be ordered. I politely advised them this was not acceptable, and asked for a refund. She stated this is policy, and manager would reach out to us. I explained because it would take two additional months they could easily cancel and refund our order. The rug hasn't even been started on. It's been TWO weeks since our order which will take three months all together to receive our product. We also used cash because the business is family ran, and we wanted NW Rugs to avoid any credit card surcharges from their merchant company. My wife and I support family businesses as much as possible, but this is a huge slap in the face!