I received two pairs of slacks as a birthday gift. Included with the slacks was the original receipt from Dillard's. I ended up needing to return the slacks and just wanted to get the cash back so I could shop elsewhere. Despite having the original receipt, they did not want to give me cashback. Instead, they would only offer a Dillards gift card. I ended up speaking to a manager who after arguing 20+ minutes with, reluctantly gave me cash back. Instead of doing what's right for the customer, he decided to come up with an attitude and was not friendly at all. I will never shop at Dillards. Terrible return policies.