Elite was sent out to us through our Home Warranty company. They originally tried to set us up with another company who failed to follow through on scheduling an appoint with us but, now I'm glad they did. They sent out Roger to come by and verify that the fan in our oven was not working. Once that was verified he got our part ordered and was back a couple of days later for the install. Roger was great and was very quick. The next time we need any appliance repair I'll be sure to try and request Elite.