I have spent every Tuesday night for the last year and a half at the Upper Bout. My son has Bass Guitar lessons with an instructor that uses their lesson rooms. The staff is always so willing to give advice and direction even if that means not buying new gear. They take a genuine interest in your musical situation and what direction you want to go. Ricky, Brian and Andy have always treated me and my boys like we are old friends and I have made multiple purchases in the store. Some large and some small but I've always felt confident in following their advice. Also I've had them service each of the guitars in our home 5 in total. 100% recommend the staff the store and the service!!!!