This is a great salon, and I've been going for many, many years (even prior to Salon Botanical open, with folks at other places). I have no concerns, they really know their stuff, share ideas, I could go to one of the other long-term stylists in a pinch if mine is not available and know they know my history (color on file). The only comment is this is expensive, and it keeps going up (which almost made me think about 4 vs 5 stars). I have to give up other stuff to afford to keep going here. Otherwise, all is great!