I have a seen a lot of negative reviews for this bank and wanted to give it a fair rating. I don't think a bank should get one star because someone didn't get 5000 in 100 dollar bills. What makes a bank is how they treat their customers overall. I have never had an issue with this bank and they have always been kind to me. I even open up a youth account for my child and they gave him a piggy bank and he fills up that piggy bank and takes it to the banks change machine and watches his account grow. I think it is a nice bank with nice people and it is teaching my 6 year old how to save.