I've had MPT do numerous alterations for me and have always been pleased with the results. But I am never going back again, and this is why.
I rushed to MPT one evening with an urgent alteration. I live all the way across town, but I always go to MPT, even though there are tailors closer to me. I got stuck in terrible traffic and arrived minutes before closing time. As I parked, I saw a customer walk in and I thought "OK, good, it's not too late". But by the time I got to the door 30 seconds later, it was locked. The owner saw me and my apologetic grin and opened the door. He said:
"I'm sorry, we close at six."
"Oh no, it's after six? I know I was cutting it close but the traffic..."
"What do you need done?"
"A simple hem on this dress. For my wedding reception. In a week and a half."
"...can you come back tomorrow?"
[I stared at him, dumbfounded...did he hear what I said about this being a dress I need for my wedding? in a week and a half??] "...I can...try? I don't know if I can?"
"OK come back tomorrow, thanks!" [door is shut and locked in my face]
As I walked away, I looked at my phone. 5:59pm. Not 6:05, or even 6:00. I had squeezed in under the wire - admittedly, only by a few minutes, but still. I was turned away, despite the obviously urgent situation.
I can't fathom turning a customer away under those circumstances. They could have accommodated me by staying 5 more minutes - I had dress and shoes in hand, ready to go. Instead, he told a frantic bride-to-be to "come back tomorrow". I'm sure a lot of women know what the week before a wedding is like, and this was the last thing I needed. I'll admit that I went back to my car and burst into tears. I was that upset. and frustrated Then I pulled myself together, googled to see who else was open, and drove to Tommy's Tailoring in South Park. They were open until 7pm. I was greeted warmly and told my alteration could be done in time for my wedding, no problem. And they did a fine job.
Myers Park Tailors lost me for good. Because they shut the door in my face when I desperately needed their help. It was a cold thing to do to a loyal customer, and especially a stressed out bride. I'll never forget how devastated I was, and I can't ever go back after something like that.