the staff was friendly and explained what to expect since I was a first time customer. other reviewers said it's like subway for pits, but quite frankly I think subway flatbread sandwiches are much better, and trust me, that's not much of a compliment. The store was clean, and pretty much no one else was there, which was kinda nice. But the dude making my food had a pretty significant beard with nothing over it when he's making food. most respectable establishments these days require at least some kind of barrier so their beard hairs don't get in the food. their soda machine was awesome though with the customizable flavors of soda and such. overall, just didn't taste good enough or wow me enough to want to return. plus, one tuna pita with a drink was over 9 bucks? seriously, way overpriced considering I could have paid that much for a burrito at Chipotle or less for a subway footlong in the same strip mall. this price point makes no sense given the competition.