Absolutely love Courtney! After 4 different places I been thru, she is the ONE. She's really good at her job plus the atmosphere here is perfect. She makes you feel comfortable even if it's your first time. I remembered mines with her and I swear she makes you feel like if you guys are already besties. I have no idea why the two that gave her one star are so negative. she's really good and it isn't that hard to scheduled with her. Whatever, I am going to continue getting my waxes with her. She's that great.