Basically if you don't know their language then you don't get that much good service. We've gone here many times with ourSpanish speaking friends and their are always so hyped and service is good, they even offer us the 'special hot sauce' that comes with the Pupusas.
But me and the spouse realized that when we are not with our Spanishs friends, and order the same thing, they dont Know what 'special hot sauce' we are referring too and claims they have one sauce only, and their attitude changes very quickly... What really made me upset was when I called to order 20+ Pupusas, and they claim they don't speak English which is bull because they speak to us in English when we used to dine in. And so the lady gets frustrated when we ask for the special hot sauce that it comes with... She totally blew it out of proportion didn't know what we were talks about.. (Even mentioned no we are closed) it was 6pm.. When they close at 7. Then I had put my Spanish speaking friend on the phone and he said 'special hot sauce for the Pupusas' and she immediately got it right away, and totally forgot that they were closed! Lol! Terrible!
On purpose When we order in and tell her the same order she has a bad attitude, as soon as we have our Spanish speaking friend come up to order with us, she's happy and has a 'thankful' service... Just that alone makes this place shitty. If you can't treat all your customers with the same kind of customer service with the hospitality as all restaurants do, then you'll loose a lot of business.