Back in college I spent a semester living in Paris, and I had the chance to taste a lot of French patisserie. Let me tell you then that Desserts ETC is every bit as good as what I was getting over there, and in some cases better.
The staff are extremely friendly and polite, and always accommodating. There have been several times when I've come in looking for a baguette to find them sold out, and the staff have happily baked more for me. This kind of service is so rare and so valuable. Not to mention- their baguettes are just incredible and even more so when they're warm from the oven!
My personal favorite would have to be their selection of cakes sold by the slice (or whole). Slices run $3-4, and they are so perfectly moist and delicate, they defy all reason. When you consider that there is a Second Cup coffee place charging twice as much money for a slice of sub-par cake just up the street, you really appreciate the value you get from this family-run business.
Delicious food, reasonable prices, amazing customer service. Come experience it for yourself!