I go to Fashion Square at least 3 times a month shopping for cosmetics. I wear Estee Lauder products. I went to Dillard's to test a new product I saw in a magazine. I stepped up to the counter & it took me a least 10mins before an associate even acknowledge my existence. The sad thing was they were just standing around talking. Now I may not look like a million dollars but I do have money. One of the associates finally walked over to see what I needed help with. I let her know I saw something in a magazine & wanted to take a little sample since I have very sensitive skin. She told me they could not give out samples!!! I don't understand?!? If I sample a product and I like it I will return to buy it, and if you give me good customer service & treat me with respect I will purchase the product from you. Isn't that how you are suppose to sell your cosmetics. When the associate told me that i looked at her & told her never mind I will go to Nordstrom and I walked off. I walked to Nordstrom and I was acknowledged as soon as I walked to the Estee Lauder dept with a smile. I eft the store with a new bottle of moisturizer which cost $98.00 & a sample of what I was looking for. I enjoyed the sample a week later I went back to Nordstrom and purchased the product. I will never make another purchase at the cosmetic dept in Dillard's. They are rude, obnoxious & arrogant. I should have know better....I have always enjoyed the great customer service Nordstrom has but I decided to give Dillard's a chance. They blew it!!