I have been going to Dr. Steed for about 5 years, and there was always some kind of problem.The first time I went there he did a contact fitting and didn't inform me that there was going to be a separate charge, which was fine but it was very annoying to be hit with a charge that I wasn't expecting. Last year I had an appointment in April for contacts. Then in September I needed to order some more contacts and they told me that I had to have a full exam before I could get new contacts. I explained to Jennifer that I had just had an appt in April and she said that they had no record of it. I wasnt going to argue with her so I did the exam. The next month I wanted to get glasses and they also informed me that my contact prescription was 2 years old. At this point I'm so angry because this is the second time I was told this and I JUST had an appt a month prior. I spoke with Dr. Steed and basically he said that I didn't have those appts. The staff there were all very nice except for Jennifer she was very rude and talked down to me. I'm not happy with all the problems that kept coming up. I have found a new eye dr that I love!