Terrible service. Been going here for over 6 months. Several experiences with rude/unfriendly/unprofessional staff led me to send a message over Facebook to the manager. Apologies were delivered and commitments were made to address the person---only to go in the next day and experience it all over again! Appears the owner "cleaned house" this week (which seemed to be a good solution); however, he turned out to be less than "accommodating" to his long term customers (like myself). They made the wrong drink and instead of apologizing and correcting it, he argued for 5 min. about how it was my daughter's (12 y/o) fault for ordering the wrong drink and that making her a new ice tea costs him "a lot of money." He then publicly humiliated us by vocalizing (as he made a poured a new tea) that this is a "teaching lesson" for his staff. He was sure to mention how he was doing us a favor too! The only lesson he taught his staff was how to effectively lose valuable customers. Oh, and he taught me how powerful a negative review on Yelp can really be! And for that, thank u!!