The customer service was great- the girl at the cash desk greeted me and offered a lemon water while I filled out a quick waiver. Within a quick 1 minute wait, Zoe escorted me to my seat and worked her magic on my brows! She was very knowledgeable and friendly. Super nice girl. She explained what she was doing and was very understanding of my wants and needs. After 20-25 mins, I was done. She applied a cooling aloe gel/ointment so there wouldn't be any redness after waxing. She also filled my brows with powder/wax and used concealer to hide any red areas from post-wax. The end result was great. She even offered a complimentary lip colour, but I already had on lipstick.
A little pricey but I only ever need to get a brow wax 2-3 times/year at the most anyway. It is a "pamper-myself" kind of spa, but well worth it if you don't need to go often. Highly recommended.