I have taken all my dogs here. They have always been helpful yet straight forward. The older lady that is a vet tech is a lovely woman. She truly cares and loves her job. The front desk is sometimes disorganized but overall care is great. Even has Saturday hours. A little more detail when giving medicine would be helpful. I was crushing one in my dogs food and noticed it didn't seem to be working. I looked it up on the Internet and it says do not crush, time released.