This was my first time taking my 2 dogs to a self service wash, and after my experience, I'll never wash them at home in the backyard again!
The customer service was wonderful and they are so friendly. The owner knew it was our first time and he kept checking on us to see if we needed any help, and to provide grooming tips. We also had our toddler with us and they were really friendly with her.
The quality of products they use is great too. We used the furminator (sp?) shampoo and it helped a lot with their shedding. They also provide you with brushes to use on your dogs as you wash them and then have a room to dry them.
All in all, this was a fantastic experience and we will be back when it's time for another bath! Oh, and our dogs seemed to enjoy it too!