Well...This used to be my favorite shop in AZ. I've spent a LOT of money here, well over a grand. Bought a skeleton key, IPV4, numerous RDA's, tons of juice, and my last purchase a 200$ Petri Mod. Where they lost me as a customer is when my brand new mod has a non-functioning button. I bring it back in two days later with the firing button jammed and the guy behind the counter just kinda stares at it and says it must be my fault and they can't do anything about it. I explain that it's not my fault (and it wasn't) the mod is cherry. Not a scratch, ding or nick. Still though, no help. They won't replace it, they won't handle contacting the manufacturer, nothing. Caveat Emptor is apparently the name of the game, even if they sell defective merchandise.
Now you might be thinking, oh hey, this guy must have dropped his mod and wanted a freebie. Well, I got in touch with James over at dot mods. Small world, turns out we went to the same high school back in SD. I ended up being out there for my girls graduation and got to meet up with him and see the factory. Great guy, and proper customer service. He figured out the issue (manufacturer defect, no worries, it happens) and swapped out my button for a working one. Which really, is all I would have needed to be kept as a happy customer.
I guess my point is that as a B&M vape shop, they only thing you offer over online stores is customer service. With an online shop I can get better selections and better prices. What is the point of paying higher prices, driving half way across town, and still getting told to kick rocks when getting sold a defective product. When I have to LITERALLY drive six hours away to deal with the manufacturer because you can't be bothered.