This is a Jimmy John's. The sandwiches are good and fast but the ordering experience I've had over the last year or two is very strange / weird at this particular location.
I've ordered from here maybe 7-10 times total. The first 4 or 5 times went off without a hitch, the other 3-4 times they refused to deliver because I'm outside of their radius all of a sudden?
I cant remember exactly but I know I placed a successful order in between all of this on accident forgetting about the incident months ago.
My house is 1.6 miles away. I drove there and timed myself. 4 minutes. I can jog there in 15 minutes. I can ride a bike there in 6 minutes. At my work I order from a Jimmy John's ALL THE TIME that is 1.7 miles away.
The most recent time I was informed their radius had increased recently. So.... how am I still excluded? And worst of all my dad and girlfriend have placed successful orders recently not knowing my experiences.
I get the radius, I mean a policy is a policy. But why all the inconsistency, why did you deliver sandwiches to my house to begin with? And why on earth did you call my house 5 minutes after placing an order to tell me that you wouldn't deliver my sandwich? That's bad customer service.
And worst of all they're completely unapologetic about rendering service before, and refusing to do so now. I even offered a $10 tip to the driver to go the extra 20 seconds or whatever I'm beyond the radius.
I just don't get it. I get the policy, I don't get the inconsistency. Very unprofessional.