I paid this place $36 to renew my drivers license on 10/30. They have no idea how to give customer service or smile. I called them on 12/18 when I still did not have my license in the mail. NOT THEIR PROBLEM CALL MVD. I called MVD and was told they'd mail another one. TODAY January 9th I had to go to MVD, stand in line, get another picture taken AND PAY ANOTHER $12. The man at MVD told me GG&D IS THE WORST. And suggested I NEVER go to a "3rd party" agency again. Believe me I won't. Cost me a lot of time, even more stress of driving without a license and A WASTE of $36 because its' not their fault 2 licenses were lost in the mail. CHECK WITH YOUR POST OFFICE!