Let me start off with the positive: everyone here is SUPER nice. My dog loves the staff here. The follow up is nice, I enjoyed getting a call to see how my baby was doing after our visit. Also, I went in with my friend when her cat passed away and they were so sweet. Anyone with an animal knows that's one of the toughest things to go through, and they were great with my friend.
Not so good... and it's funny because I've seen this term used in other reviews (and here I thought I was being all original)... Is that I feel like I'm at a used car lot. I bring the dog in, there's "something" wrong that they look into, and after several tests and a TON of money later that magically isn't included in the monthly fee I pay for.... There still isn't an answer. I can tell you, as can anyone around him, that I have one of the healthiest and happiest dogs in the world, and what they assumed was wrong with him would make him lethargic, withdrawn, have a loss of appetite, and he's quite the opposite. I was also told that I'd be refunded whatever money I didn't use from the plan I pay for (I probably used 1/3 of it at most), and still haven't heard back from them.
Sadly, I'm on the lookout for another vet for my fur kid. But like I said, they were awesome for one of my good friends throughout her cat's life... maybe they're just better cat vets?