Danielle responded promptly to my Quote Request with a phone call (left a voice message) and a message via Yelp asking me to call to schedule an appointment...although there was no price quoted in either message.
I called and explained to Danielle that both of my poodles needed to be GROOMed, and I like them to have a kennel cut, clean face w/the male having a little mustache, clean feet, blunt cut ears and nails trimmed. She asked me to hold so she could speak to the groomer who would be servicing my doggies; then returned to schedule my appointment for the following day, Sunday, April 9, 2017 at 11:00 am.
I was running a little late the next morning and arrived at 11:10 am. As I hurried to get out pf the car and approached the door to Pampered Pet Spa, I saw dog feces smeared into the walkway in front of the store! Come on, Pet Owners! Be responsible and pick up the poop!! Once inside, I noticed the reception area was extremely filthy. I was taken back, but remembered reading all the awesome reviews...and my poodles needed a grooming, so I continued to the counter to sign in.
I was greeted by the sole groomer who was still working on a dog. She asked my name etc and then looked at my poodles and said "They're a mess!" "This one is all matted and needs a cut." I would've been ticked off at her statement had I not felt the same way...they were a mess! Except they were not matted! Just curly and long...because I brush them every couple of days. They have no tangles or knots! Once I was over the shock of hearing her statement, I realized she said "...needs a cut." I explained to her that both my poodles were there for complete grooming which entails a cut! She said that they were only scheduled for a bath & brush along with trimming their face and feet; she didn't have time to do anymore to them. WHAT?! I have never contacted a groomer and had to clarify that "GROOMed" meant to also CUT or trim the dog's hair! I left with my two un-groomed poodles.
Talk to me about messy once you've cleaned up your place of business! I would've given one star, except Danielle's response to my initial contact was very prompt.