Maybe the reason they have installed kiosks to take the orders is because the actual person to person service is terrible. I went in the get loaf bread sliced. The girl behind the counter just pointed to the breads. I asked her if there was any french and she asked her manager who was standing there but didn't even bother to look up from her paper work. I chose the Focaccia and asked if it could be sliced they said yes and then bagged it up and charged me. Never said thank you, have a nice day or come back soon. This was the first time since I have been in Arizona weeks where I have run into rude sales people. Stick with the Kiosks if your people can't be nicer.