Hired CDC Pools for a travertine pool deck job in a residential backyard.
No communication whatsoever prior to the project starting. Day 1 - entered rear yard through side gate 1 hour late without knocking or saying a word to us. Day 2 - same thing. Day 3 - same thing but only worked 40 min then left without saying a word. Had to call foreman at 2pm to see what was going on as only 20% of the job was done at this time. Foreman arrives to tell me this is tedious work and they're doing "12 other jobs at the same time right now" but ensured me everything would be done by end of the week (in 2 days) because mine was an "easy project." 7 days later the team completed the job.
Following the project we find the workers had been urinating all over the side of our house directly outside the kitchen and 10 feet from my daughters window. Our bathroom was made available to these guys throughout the whole project and they knew it - per the foreman. Brought to attention of the foreman and told they'd clean it up. Came a couple days later and sprayed it down with water, made requested repairs to the travertine project and left.
*Pool wasn't bubble wrapped (like the contract said it would be)for the first 3 days allowing concrete, sand, and cardboard to float or rest on the floor of our pool
*5 gallon bucket filled to the top with water left 10 feet from our rear door overnight with our toddler inside
*Food wrappers, cigarette butts, empty water and soda bottles, and a microwave strewn about the front/side yard all week. Enough to draw the attention of our neighbors asking what's going on
*Blasted Spanish music so loud throughout the day we got comments from neighbors
Ken with Desert Gator Pools was nice and apologetic reference his part in this - thanks.
When it came to final payment I made CDC office aware of the urinating issue and they simply sent a return email saying "thanks for your payment, here's your receipt" and made no attempt at apologizing or having someone reach out to us.
Final project looks good but WAY TOO MANY complaints for me to ever recommend this company.
My advice - Don't use CDC Pools!