I walked up to the counter like i would at any other place, but here, the employees just walk by you and look at you and don't ask you if you need anything. They also they were not in a rush. I will give them credit, they have good horchata and good food. Also in the bathroom, they have a hand soap dispenser that you have to touch-eww germs. Same with the paper towel dispenser. Hey, at least they have paper towels so you don't have to touch the door handle