The staff is great . I gave 4 stars as their prices are up their . I can only afford to bring my cats here . My dogs i have to take to a diffrent vet. My cats love them. I signed up for vca care club for my kitten well worth the money . As all her care is done includeing the spaid for. 58 a month the down side is you are locked in for 1 year and the first month you get charged doubble i was not told that and was shocked when i saw it on my bank account .