My husband and I dropped off our computer at this location and the rep that helped us (John) was so rude. He had such an attitude, clearly didn't want to help us, and refused to actually give us any info. He told us the repair would take hours, that we couldn't stay and wait for the repair, and that he would call us when it was done. We left the mall to start our hour long trek home, and he called us when we were 10 mins from our house to tell us it was done (50 mins later). We come back to pick it up and all of the sales reps ignored us. I asked for help and one of them told us that John was going to go get it. We waited 15 minutes and watched him ignore us as best as he could and not help us, so I finally called him out and he passed us off to Tyler. Tyler was incredibly helpful and gave us no problems! So that was one plus.