We recently purchased a new home and had roto rooter come out to give us a full inspection about a month ago. The tech did a great job- he made some recommendations, which weren't a cheap expenditure, but seemed like a good investment. We ended up spending around $700 for all of our services and were confident in knowing we could trust the plumbing in our new home.
One of our drains recently started pooling water so I went online to find the roto rooter number (we had originally purchased the warranty) to give them a call. When I was on the website I found a coupon for a service we had paid for during our original inspection. At first I was a little upset we hadn't been offered the coupon, but then thought I'd ask about it even though the chances were I would be disregarded in my request for a credit.
Well, I feel so lucky that I was able to get a hold of Kelly Nichols in their billing department. Kelly came to the rescue! At first she wasn't sure about the coupon and requested I send it to her. She then followed up with me accordingly and seemed like she really cared about what this money meant to our family (it made a big difference!). After an enjoyable and professional correspondence, Kelly informed me she would credit back my card for the coupon amount.
In today's world, it's hard to find businesses and associates that really care about their customer base. I will continue to use Roto Rooter and will refer friends and family to their services just because of what Kelly did for us. She deserves some recognition and a raise!