For now I am giving this place 5 stars! Today I had a consultation for a tattoo removal (my tattoo is 9 square inches and black), and they were able to start my first treatment today. They were able to work out a payment plan with me, which was relieving. I've done a lot of research on shops, and this seemed like one of the top ones. I drove 2 hours from Tucson just for the consultation, and I feel like it was worth it. I also was extremely nervous to have the procedure done, but both women in the shop were welcoming and comforting. Great customer service! I paid for 6 treatments, and will definitely post my results later one.