Horrible, horrible, horrible. I calked to get an appointment. Explained I didn't want a full groom as my dog is 15+ years old and can't tolerate standing that long and gets stressed, but still want her coat shaved for comfort. So I bring her in and wait for her - none of the three hour appt. stuff. Get there and they tell me come back in two hours to get her, I explain that's not what I scheduled for, dog too old, just want shaved, they look for the girl who took the appt and she stood there and to my face I never said it was a "straight through". I said I told you the dog was too obs, just wanted groomed, couldn't tolerate a long appointment and she says you didn't say straight through, very argumentative. The groomer says she will do it, will have to call other client to say it will be longer, guilt factor towards me.
Then I hear someone in the back scolding a dog saying stop it over and over in a mean voice so now I definitely wasn't leaving.
They bring my dog out 35 minutes later looking a mess, saying can you pet her, she's getting too stressed, I said, it's fine we just want to go. My dog is patchy, horrible but I just wanted her out if their hands.
Place stinks like cheap pine sol, staff seem to not be too customer focused.
Then they ask four different people what they should charge since she didn't get a bath, blow, brush, just a straight shave. No one knows so they charge me full price $65. I said "do you really think that's a fair price? And the cashier says the groomers are contractors so they can charge whatever they want.
Will never go back and will tell everyone I know to stay away! They are ridiculous and I expect them to be closed in 6 months.