I've been here twice and have had great experiences both times! The first time was a bit awkward because the baristas weren't playing any music and the space is seriously small, so anyone speaking could be heard throughout the room. The service is also a bit slow-- the baristas are mostly college students and they often have lengthy conversations with other students about classes/college drama. A bit annoying to wait until they're done chatting, but they baristas are all really pleasant and helpful when they finally ring you up, and are happy to make recommendations. They can make drinks more or less sweet per taste, and everything is refreshing and yummy. I wish they had more snack options, but the tea is good and the space is cute. It's a nice place to study too, if you can get a seat!