Updating. Management has changed yet again. I do not have much dealing with management in this store anymore because of the frequent turnover and the fact that I just got tired of dealing with it. But, some things have improved. Much of the "regular" store employees have been there since I started going there some 8 years ago and much of the attitude has greatly improved. The self-checkouts are handled and managed much better now, but I grew weary of those long ago with the constant problems. If there is a full service lane available or even a moderate wait, I will go there instead. I still use self-checkout, but not as much as I used to. I could go to another Fry's and I often-times I do, but this one is a mile away from my house. It's much smaller than most Fry's. A store next to it went out of business some time ago, an opportunity for Fry's to expand the store, but they didn't. The main problem I have with this store is the frequent-enough turnover of management. Customers are Guinea pigs to be treated to whatever service the current management wants to dole out. It is a training store for management to learn and then move on - learn, that is, at the expense of it's customers.
Updating: 9/1/2013 - they have changed management yet AGAIN!! Whatta joke!