They are so busy but I was asked if I need help twice. I was just looking. The service I got was fantastic. I was only going to buy one eye shadow, but she told me about the pallet customization. Only available at the stand alone MAC stores. Instead of spending $16 for 1 eye shadow, I spend $17 to get two eye shadows and my own pallet holder. And refills for the holder are only $6 each. WHAT? Never knew about this. That is great deal.