I've been here a few times now, always bringing out of town guest for the fabulous view or from time to time for a date night. I've never really been blown away by the place. Yesterday kind of ruined the whole place for me!!
I'll start by says it's very pricey!! Drinks are way to expensive. They are known for the "Pop and Sparkle" which is a King of Pops in champagne and it's $14 plus tip EACH! All the other drinks also run quite high. The food is the same because they charge $10 for a small order of parm fries. They only offer a few food items and they are all over priced. (See Menu Photos)
Yesterday we arrived and we were greeted at the door, once we got off the elevator which was a nice friendly touch but that was the only thing good. Both my fiancé and I got a popsicle drink from the bar and went to sit down. We were approached by many people, I guess they were cocktail servers. Once we were ready for another drink we stopped one of them, Savannah was her name I believe, and tried to order but she told us that we needed to order from Anna. We waited and I saw a woman walk by and the table next to us said "oh there's Anna" and ordered from her so we grabbed her to order too. There was a bit of a language barrier but we pointed to what we wanted on the menu "Rosè and Malbec" and she said ok. When she returned we asked to close out but when she brought us the check it was the wrong amount. I told her and she walked away to fix it but then a bartender Colton came up to us. He said you are drinking what is on this check and I explained neither of the names matched with what we ordered and one glass cost $4 more than what I ordered so I wanted it to be fixed. He was very abrasive and had a huge attitude and it was a very uncomfortable situation. I feel that it would have been more appropriate for a manager to come ask questions if there was an issue. We ended up figured out they they actually gave my fiancé a Merlot and me the wrong Rose so BOTH drinks were wrong. The bartender returned with a check and then continued to blame us by saying "you need to order from people in the white shirts not the ones in the black shirts because the woman you ordered from doesn't even speak English and she is just a runner." Then why did she take our order? Why did we see her take 3 more orders while we were sitting there? Don't blame patrons for your flaws City Lights!! Savannah didn't take our order because she wasn't suppose to so if Anna wasn't suppose maybe the right person should have been sent over. I think Colton needs to be reevaluated because his attitude is horrible and treated guests like they were scum for asking for our check to be fixed.
Needless to say it's just not worth the headache to come here. Like many of the other reviews say I also would rather go to Fahrenheit!!!