Let me start off by saying that I am a strong supporter to small businesses and am extremely loyal and faithful to the businesses in my Roncies community. I have been ordering from Pizza Flora since they first opened in my neighbourhood. When they first opened, the pizza was great. The Italiano was always a personal favourite. Unfortunately, the last 5 times I have ordered, I have been extremely disappointed. Yes, I have given them an extra 5 times of dissatisfied service. From getting extremely undercooked pizza, to taking a long time to get delivered, tonight was my final and last attempt at being their customer. I placed an order at 6:45 and was told I would receive it by 7:30 p.m. At 8 p.m. I called, only to be told they made me the wrong pizza but I would receive it within 5 minutes. I received my order at 8:30 p.m., without so much as an apology. I'm sorry Pizza Flora, but you have exhausted your chances with me. As much as I love to support this small and independent neighbourhood pizzeria, I unfortunately will have to reconsider where I get my pizza next time. Sadly, it will not be you.