I almost feel bad for this Zaxby's. In general, Zaxby's has excellent chicken. And the buttered Texas toast = to die for. But don't come here during lunch time on a weekday. You will burn your entire lunch hour waiting around. It was a true cluster when I decided to chance my lunch hour here and there were several unhappy visitors waiting to order, then waiting for their food. It was as if they had just completely stopped making food entirely.
Lunch time aside, dinner or some other unusual time would be perfect for stopping in for a bit to eat. The staff is very friendly and helpful even if the management has a serious need to plan more manning during the lunch rush. If you're in here wanting a slightly better-for-you option they do have several salads ("zalads") with either grilled or fried chicken. But beware, even the salads pack a serious amount of calories. A bonus for this Zaxby's is that I quite like the interior décor - lots of wood detail and old style bulb signs proclaiming that you enjoy your time eating here.
Long story short, do give this Zaxby's a shot but not for lunch.