Two stars is stretching it for me, but ultimately my oil was changed so at least there's that. Otherwise, my entire experience was terrible. I walked in and went up to the counter, where Eli was just finishing up a call. Before he could say much to me the phone rang again. He "asked" me to give him a moment and answered the phone. At this point I was fine with all this - but then he started chatting with the caller about family vacation plans, etc. I'm not sure if he was talking to another employee or a supervisor, but I sat there for over five minutes listening to this call that was clearly not another customer. I was almost about to leave but someone else walked out and assisted me. Took my keys, told me how much it'll be, that it includes an oil change and a full vehicle inspection and asked if I would be waiting or would I like a call? I requested a call as I had someone picking me up. I verified he had my number and he said "it'll be an hour." And I left.
Fast forward to two hours later, I finally give them a call. Answered by my pal Eli who informed me that yes my car is complete. That it had been sitting there in the "complete" bin. What happened to my call? "Oh I'm sorry about that." Great. So I get back to the shop and walk in. Eli was finishing up with a customer and I stand there waiting to he helped. He finished their transaction but then pulled out his phone to show the woman who I assume was his children. And for a few minutes I stood there while he talks about his children with this woman. I again was "saved" by another man who walked out and assisted me. He pulled out paperwork and read off my total. I paid. He handed me paperwork and the receipt and told me to have a nice day. I walked out and got in my car and looked over the paperwork... while it says there was a vehicle inspection, there was no notes about what they found. And I know for a fact that my breaks are getting close to needing replaced and that my air filter needs to be changed. These were the obvious things that would have come up in any inspection by any other shop I've been to. I turned my car on to find the oil meter hadn't been reset, and the tire pressure hadn't been fixed. These are also things that I've never experienced as not having been done.
In the end, I did get the oil change. But overall, the services and experience was dismal and I will not be going back.