I discovered this place back in March of 2012 and liked how I would be able to purchase a nice, full service car wash with my gasoline purchase. So on every trip I make to the Phoenix (about once a quarter), I make a point to bring my company car here for a nice cleaning.
I've yet to be disappointed with the process. For about $20 prepaid at the pump, I drive up to the entrance where an attendant meets me, I show them my receipt, they hand me a processing slip, and they send my car through the semi-automated wash, where attendants prescrub the car before and after entering the automated systems.. A window inside the mini-mart lets you watch the process while your car moves through the car caravan. You get the whole thing processed for inside the mini-mart, which is a bit tedious, since I've already paid.
Once the car exits the automated wash, the car goes through towel dry, an interior vacuum, a windows wipe and a tire shine. Once everything is done, they wave a towel and call out for you. If you happen to still be inside the mini-mart, they send someone in looking for you. The results have always been very good - naturally a bit of paint swirling from the towels, but never any scratches. If I cared more about this car, I'd be washing it myself.
I've been reading the poor reviews for this place, and they certainly don't echo my experiences. I certainly don't have a fancy car (been driving a Prius and now a Fusion) and I'm most certainly not a pretty girl. I prepay at the pump so they can't upsell me anything. My car always gets in line and I've never been kept waiting while other cars after mine got the ride through the wash before mine. Perhaps I've just been lucky, but since my experience here has always been positive, I'll keep coming back.