I went to this Arby's for lunch today, and there was a problem with my order. It was moderately busy, though not packed. I placed an order at 11:50am, and sat down waiting for my name to be called. After 25 minutes, it never was. I went back to the counter and spoke with Tom (Management team member), I could see right away he was sorry and apologized. He immediately re-entered my order and asked if I would like a turnover on the house, which I declined. When he gave me my order, he had placed the original $10.40 charge back on the tray, again appologized and said "Please have this lunch on us". Wow! Accidents happen, no business is perfect. I wasn't asking for a free lunch but that's exactly what I got. That's customer service perfected. I will definately go back the next time "I'm thinking Arby's"!